COVID-19 Update

As regulated health professionals, we continue to follow safety measures to mitigate and prevent the spread of COVID-19. We take every precaution to keep the clinic safe for our staff and clients.

Updated: October 11, 2022

Keeping you safe: COVID-19

As regulated health professionals we continue to follow safety measures to mitigate and prevent the spread of COVID-19. We take every precaution to keep the clinic safe for our staff and clients. We are currently offering online and/ or in-person assessment and psychotherapy services dependent on client and clinician preferences. At this time the majority of our clients continue to prefer online services.

Virtual Services

  • Psychological consultations and assessments.
  • Psychological and neuropsychological treatment.
  • Neuropsychological evaluation – hybrid assessment options available.

Why have virtual sessions?

  • We use encrypted video conferencing, messaging, and file sharing on a PHIPA/HIPPA compliant platform.
  • Login from your preferred device whether it is a desktop or laptop computer, smartphone, or tablet.
  • Access our services from anywhere in Ontario.
  • Save time by cutting out the commute or attending your appointment over a lunch break from work.

In-person Services

Physical Distancing Measures

  • We ask that you wait in your vehicle until your appointment time.
  • Only clients, and if needed their essential visitor such as a guardian or support person, will be permitted to attend the appointment.
  • All forms can be completed online via our secure client portal.
  • Follow-up appointments can be booked via phone, email or during the video treatment session.
  • We offer contactless payment remotely.

Screening

  • Prior to offering any in-person services, our staff are required to undergo health and travel screening.
  • All visits to the clinic are by appointment only.
  • Our front door remains locked to allow us to control the number of people in the clinic.
  • All visitors to the clinic are required to:
    • Answer health screening and travel history questions
    • Sanitize their hands at the door
    • Wear a face mask
    • Have their temperature taken with a contactless thermometer
  • Only after the successful completion of the above steps, will a client or visitor be granted entry into the clinic.

Infection Control Procedures

  • All staff are up to date on their COVID vaccines (minimum of three doses).
  • Equipment is cleaned between uses.
  • Our health professionals wear personal protective equipment including three-ply surgical masks.
  • High touch surfaces are disinfected throughout the day (i.e., door handles, light switches).

We are happy to answer any questions you may have regarding our Covid-19 precautions and protocols.

Thank you for your co-operation!