Updated: July 20, 2022

Keeping you safe: COVID-19

As regulated health professionals we continue to follow safety measures to mitigate and prevent the spread of COVID-19. We take every precaution to keep the clinic safe for our staff and clients. We are limiting in-person services to neuropsychological evaluations at this time. Other services can be accessed via our digital platform and secure video or by special arrangement if in-person is required.

Virtual Services

  • Psychological consultations and assessments.

  • Psychological and neuropsychological treatment.

Why have virtual sessions?

  • We use encrypted video conferencing, messaging, and file sharing on a PHIPA/HIPPA compliant platform.

  • Login from your preferred device whether it is a desktop or laptop computer, smartphone, or tablet.

  • Access our services from anywhere in Ontario.

Physical Distancing Measures

  • We ask that you wait in your vehicle until your appointment time.

  • Only clients, and if needed their essential visitor such as a guardian or support person, will be permitted to attend the appointment.

  • Forms are completed online via our secure client portal.

  • Follow-up appointments are booked via phone, email or during the video treatment session.  

  • We offer contactless payment remotely.

Screening

  • Prior to offering any in-person services, our staff are required to undergo health and travel screening.

  • All visits to the clinic are by appointment only.

  • Our front door remains locked to allow us to control the number of people in the clinic.

  • All visitors to the clinic are required to:

    • Answer health screening and travel history questions

    • Sanitize their hands at the door

    • Wear a face mask

    • Have their temperature taken with a contactless thermometer

  • Only after the successful completion of the above steps, will a client or visitor be granted entry into the clinic.

Infection Control Procedures

  • All staff are up to date on their COVID vaccines (three doses). 

  • Equipment is cleaned between uses.

  • Our health professionals wear personal protective equipment including three-ply surgical masks and face shields. 

  • High touch surfaces are disinfected throughout the day (i.e., door handles, light switches).

 

We are happy to answer any questions you may have regarding our Covid-19 precautions and protocols.

Thank you for your co-operation!