Updated: December 10, 2020
Keeping you safe: COVID-19
As regulated health professionals we continue to follow safety measures to mitigate and prevent the spread of COVID-19. We take every precaution to keep the clinic safe for our staff and clients. In accordance with provincial and regional guidelines, we are limiting in-person services to only concussion physiotherapy. Other services can be accessed via our digital platform and secure video.
Virtual Services
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Concussion physiotherapy. Speak to your physiotherapist about whether online care is the right fit for all or part of your treatment.
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Concussion neurological consultations and follow-up (as needed).
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Psychological consultations and assessments.
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Psychological and neuropsychological treatment.
Note: We have temporarily suspended neuropsychological evaluation services. We continue to accept referrals. We will notify individuals on our waitlist once evaluations resume.
Why have virtual sessions?
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We use encrypted video conferencing, messaging, and file sharing on a PHIPA/HIPPA compliant platform.
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Login from your preferred device whether it is a desktop or laptop computer, smartphone, or tablet.
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Access our services from anywhere in Ontario.
Physical Distancing Measures
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We have substantially reduced the number of health professionals on site and we are allowing a maximum of three health professionals on site at any given time.
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We have reduced the number of appointments available and staggered the appointment times to minimize interaction.
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We ask that you wait in your vehicle until your appointment time.
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Only clients and their essential visitor such as a guardian or support person will be permitted to attend treatment sessions.
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Forms are completed online via our secure client portal.
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Follow-up appointments are booked via phone or by the physiotherapist in the treatment room.
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We offer contactless payment remotely.
Screening
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Prior to each shift, our staff are required to undergo health and travel screening.
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All visits to the clinic are by appointment only.
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Our front door remains locked to allow us to control the number of people in the clinic.
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All visitors to the clinic are required to:
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Answer health screening and travel history questions
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Sanitize their hands at the door
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Wear a face mask
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Have their temperature taken with a contactless thermometer
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Only after the successful completion of the above steps, will a client or visitor be granted entry into the clinic.
Infection Control Procedures
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Treatment beds and equipment are cleaned between each client with hospital grade disinfectants.
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Our health professionals wear personal protective equipment including three-ply surgical masks and face shields. Physiotherapists further change clothing between clients.
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High touch surfaces are disinfected throughout the day (i.e., door handles, light switches).
We are happy to answer any questions you may have regarding our Covid-19 precautions and protocols.
Thank you for your co-operation!